Support Center
24/7 expert support for your infrastructure needs
How Can We Help?
Our dedicated support team is available around the clock to assist you with any technical issues or questions about your infrastructure.
Email Support
For general inquiries, non-urgent issues, and detailed technical questions.
[email protected]Response time: 4 hours
Client Portal
Submit and track tickets, view service status, and access your account dashboard.
Access PortalFor existing customers
Support Response Times
We prioritize issues based on their impact to ensure critical problems are addressed immediately.
Service down or major functionality impacted. Complete outage affecting production systems.
response
Significant degradation of service. Major feature unavailable with no workaround.
response
Limited impact on operations. Issue has a workaround or affects non-critical systems.
response
General questions, feature requests, or issues with minimal operational impact.
response
Common Support Topics
Quick information on the most frequently requested support areas.
Network & Connectivity
Bandwidth issues, latency problems, BGP routing, cross-connects, and IP address management.
Get Help →Power & Cooling
Power circuit requests, PDU monitoring, cooling concerns, and environmental alerts.
Get Help →Remote Hands
Hardware reboots, cable management, equipment installation, and visual inspections.
Get Help →Access Requests
Facility access scheduling, visitor management, access badge requests, and escort services.
Get Help →Billing & Accounts
Invoice inquiries, payment methods, contract questions, and account management.
Get Help →Infrastructure Status
Monitor real-time status of our data center infrastructure, network connectivity, and cloud services. Subscribe to receive notifications about scheduled maintenance and incidents.
Operational
Operational
Operational
Operational
Ready to Get Started?
Join hundreds of businesses that trust DATARAV for their critical infrastructure needs. Let's discuss how we can support your growth.